FAQ's

Welcome! 

Shipping: 

All orders from Momentora are shipped from Mississauga, Ontario Canada.

You have the option to select your shipping type at checkout. 

All prices and payments on this site are charged in USD. 

The processing time before your order is shipped can take between 5-7 business days.

Shipping times vary based on your location but usually range between 5-10 days for Domestic and U.S. orders. 

*NEW*: Flat rate shipping options have been added for orders outside of North America. We are using USPS First Class International Shipping (tracked) which can take anywhere between 7-28 days for most countries. 

Momentora is not responsible for duties or taxes charged on international orders.

It is the buyers' responsibility to provide an accurate address and receive the package.

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Returns & Cancellations

Q: Can I cancel my order once submitted?

A: I will gladly accept cancellations within 24 hours.

Q: Can I get a refund for my order?

A: I am so sorry but once you see all the pictures of the planner you are ordering and select your quantity to order, the order cannot refunded once processed. The Seeking Jannah Life Planner is fully displayed with all its features and colors on the website so you can get a clear idea of your planner before ordering. But please contact me immediately if there are any problems with your order.

Q: How much do you charge for shipping?

A: Shipping is calculated at checkout based on your location. 

Q: When will my order be shipped?

A: The processing time before your order is shipped can take 5-7 business days. Shipping times vary based on your location. 

Q: Do you take feedback on the products?

A: Absolutely! Please share your feedback at any time by emailing info@momentora.com. We'd love to hear from you and continue improving the product / brand to enhance your user-experience. 

Q: Do you make 8.5x11in. planners? Planners for Men? Academic Year Planners?

A: Not at this time.

 

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